How to Use Post Training Survey Questions to Improve your eLearning Caroline Lawless, Digital Marketing Manager at LearnUpon Published on February 12, 2019 To improve in anything, you must know where you’re falling short. Feedback is essential if you want your organization to advance and grow. This mantra is especially true for online training. The asynchronous nature of eLearning can skew your perception of how a course is received. Problems aren’t always clear, and can persist unless you actively seek them out. A simple way to capture learner feedback is with post course survey questions. But how can you get the most out of them? In this post, we’ll give you some tips on how to plan out your LMS surveys for maximum impact. How to get the most out of LMS surveys An effective survey should bring to light any pain points your learners have. By being strategic you can gather information on these problematic areas, and possible solutions. Before we get which questions to ask, let’s first delve into how to get the most out of your LMS surveys. Identify the information you need To kick things off, what information do we actually need to gain? Here are some basic considerations: What are your survey objectives? What do you want to learn from, or improve on? Do you want feedback on course design, media use, content density? Always consider questions like these before creating any survey. Usually it’s best to capture a high-level metric such as a satisfaction score, and then one or two more targeted pieces of information. For example, you could ask “how useful was the information” on a scale of 1-10. And then ask, “how can I improve this course for future learners”. Identifying the information you need at the start helps you to focus your efforts. Ask only what’s necessary Limit the number of questions to what is reasonable for the learner to complete. If you place lengthy and overly-complicated surveys at the end of every course, you’ll soon see less and less responses being submitted. Quality over quantity is key. Choose relevant questions It’s important to ask questions that will produce actionable insights. Ask questions that your learners will want to answer so you can get the feedback you need. They should recognize that their input will ultimately result in a better training experience for them. Keep questions concise While it’s crucial to keep questions motivating and relevant, it’s also essential that they’re concise. A variety of learners will be taking the survey, so make sure the questions are understood by all. Avoid specialized language, buzzwords, jargon and questions that are too wordy or complicated. Types of post training survey questions Let’s take a look at the various types of survey questions that you can use, and the information that they target. Description accuracy This question identifies whether the information set out in the course title, description, objectives accurately describes the course and the information contained within it. You need to measure the learner’s expectation of the course versus the reality of the resulting learner experience. The more aligned those two are, the better. Example: Was the course different to what you initially expected? If so, why? Course structure Course structure is key to a positive learning experience. Having a well laid out, logical structure is vital. You can even argue that structure is even more important in eLearning, because you cannot dictate the pace, or emphasis, like you can in an asynchronous learning environment. Getting feedback on structure helps you to see how the course is being experienced from the learners’ position, rather than your own. Example: Was the content structure clear and logical? Course content It’s important that your course content meets the objectives of your learners, and helps them build on their existing skills and knowledge. The ultimate goal of online training should be to provide relevant, informative content that educates your learners, so you need to ensure you’re doing just that. Surveys are a fantastic tool to determine whether your course content is providing your learners with the information they need, and that it’s presented in an understandable way. Example: Did the course content help to explain the topic? Media used Including a question on the types of media used in your course content can give you some insights into how engaging your training is. But keep in mind that while engagement is important, media should not be used just for the sake of it. The purpose of using media in your content is to help your learners further understand their training. By using a mix of text, images and video, you’ll not only increase the likelihood of engagement, you’ll make knowledge transfer more effective. Example: Did the multimedia used within the course make it easier to understand the topic? Exams Exams are an essential element of online training.They are used to check a learner’s understanding of course content, and reinforce key takeaways. Inviting feedback from learners on exams can help you determine if there’s room for improvement in exam content. Example: How could the course exam be improved? Timing Employees, partners and customers already face jam-packed work days, and finding time to fit in training can often present a challenge. If your courses have an allotted time allowance, or have to be completed by a certain date, use a question on your survey to establish whether your learners felt they had enough time to do so. Example: Did you have adequate time to complete the course? Design and navigation Using an LMS that provides superior UX and UI should be a priority, as its main purpose is to meet the needs of your learner effortlessly. Simplicity is key, and course design should assist your learners rather than deter them. If your learners can navigate through your courses with ease, you’re likely to have a higher rate of engagement. Example: Do you think the course easy to progress through? Overall view Now that your learners have answered survey questions on individual elements of your courses, your next goal is to determine their overall opinion. A simple 1 - 10 rating is the most straightforward way to identify this. Using the average score, you’ll have a clear idea of your learners’ overall consensus. If the average score is low, the survey has let you know that improvements need to made. If the average score is high, your learners are mostly satisfied with the courses overall. Example: Rate your experience of this course out of ten, with 1 being the lowest score and 10 being the highest. Where can I improve? Even if the overall average score is high, there’s always room for course improvement. Asking your learners where you could improve is the most important question you can ask on your survey. Ask learners where the course could be improved, and add a comment box in which they can leave suggestions. Using this feedback, you can tackle problems with your course content, structure, media, design, and more. Example: How could this course be improved? Now that you’re equipped with the knowledge needed to build an effective survey, you need to make sure your LMS is is up to scratch too. Book a free trial and demo with LearnUpon today, and see our LMS in action.