How MIDFLORIDA Credit Union Achieved 100% Compliance and Made Learning Easier for Its People with LearnUpon

For MIDFLORIDA Credit Union, learning and compliance training are essential to how the business operates. As a government-regulated financial institution with over $8 billion in assets, the organization must meet strict regulatory standards. But for this team, it’s always been about more than avoiding penalties. It’s about protecting members, supporting employees, and building long-term trust.

After struggling to reach 100% compliance in the past—and looking for a simpler way to onboard, develop, and support its people—MIDFLORIDA Credit Union turned to LearnUpon to transform its approach to learning.

With LearnUpon making it easy to deliver and access learning, while also supporting a stronger culture of compliance, the team now consistently achieves 100% completion across its 1,400+ employees.

The Challenge: Make Training More Than a Checkbox

At MIDFLORIDA Credit Union, learning has always played a vital role in how teams operate and grow—whether it’s helping new hires get up to speed, supporting continuous development, or meeting critical compliance requirements. But despite best efforts, it hadn’t always been consistent. Deadlines were easy to push. Manual tracking created bottlenecks. And completion rates fell short of where they needed to be.

Then, in 2024, around 70 employees failed to complete a required compliance course—a gap that left the organization at potential risk. For Christina Prince, Vice President Training Manager at MIDFLORIDA, this was the turning point.

To get ahead of future audits and instill lasting accountability, Christina and her team set a bold new goal: achieve 100% compliance across the entire organization and improve how learning was delivered across the board.

As Christina puts it, the mission was clear: “Create a culture where all employees feel confident, informed, and supported at all times.” And at the core, would be a new learning solution to make it all easy to deliver and track.

The Solution: A Learning Platform That’s Easy to Use and Hard to Ignore

When it came to their new LMS, Christina and her team knew it had to be simple for admins to manage, seamless for learners to access, and flexible enough to support more engaging learning experiences.

That’s why they chose LearnUpon. With a platform that removes the typical barriers to learning, training could be rolled out quickly and at scale—all while staying secure, structured, and easy to use.

And it didn’t take long to see the impact.

100% Compliance—and a Stronger Connection to Learning

By spreading 35 required courses across 11 months, the team saw a major improvement in completions.

In the first quarter alone, MIDFLORIDA delivered 17,500 courses across the organization—up from 6,480 in the same period the year before. As a result, Christina and her team hit their goal of 100% completion for all assigned compliance training.

The Learner Experience

Wanting training to feel like a natural extension of the organization—not just another system—MIDFLORIDA used LearnUpon’s whitelabelling to brand their platform as ‘MIDFLORIDA University’.

Alongside automated course assignments and renewals, LearnUpon’s gamification features played a big role in its success. With monthly themes, team recognition, and creative incentives, training no longer felt like a chore. It felt like a win. Their “Course Quest” campaign, inspired by Indiana Jones, brought a sense of fun and healthy competition to what’s usually a low-engagement training requirement.

This boost in engagement didn’t just help MIDFLORIDA stay audit-ready. It also gave employees more clarity and confidence in their everyday decisions.

The Admin Experience

From an admin perspective, LearnUpon gave Christina and her team finally everything they needed to run a scalable, secure, and trackable training program. Whether it was an in-house course like Ethics and Integrity or a third-party SCORM package from OpenSesame, LearnUpon made it easy to deploy, update, and report on training—all in one place.
Today, more than 30 automated reports help track progress and keep department leads in the loop. Employees can also check their own compliance status via the intranet, while HR teams sync LMS data with internal systems in just a few clicks.

Thanks to LearnUpon’s intuitive interface, Christina also never has to worry about admins making costly mistakes.

Secure, Structured, and Built to Scale

Security has always been a critical part of MIDFLORIDA’s compliance efforts, and LearnUpon’s infrastructure supports that priority. Every course is protected, every user is authenticated, and every audit requirement is met.
Features like Learning Paths also ensure employees complete training in a clear, logical sequence. No skipped steps. No confusion. Just the right learning at the right time, aligned to each person’s role and responsibilities.

Looking Ahead: From Compliance to Company-Wide Growth

For MIDFLORIDA, it was never just about ticking a compliance box. It was about creating a learning experience that worked for everyone—from executives to new hires—and could scale alongside the organization.

By combining the right strategy with the right technology, MIDFLORIDA turned a mandate into a mindset—and built a program that works for their people, their processes, and the future of their institution.