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LearnUpon Sub-processors

Effective as of February 21, 2026

LearnUpon Ltd uses certain sub-processors to support the delivery of our Platform. This page provides information about the identity, purpose for processing, the data processed, and the location in which that data is processed by the sub-processor.

Sub-Processor Purpose Processed Data Location
Infrastructure Sub-Processors
Amazon Web Services, Inc. *

IaaS provider for the production application and holder of all application data storage and processing

 First name, Last name, Email address, all data uploaded to and collected by the application
  • EU
  • United States
  • Australia
Service Specific Sub-Processors
Zendesk, Inc.

Ticketing service for inbound application customer support

 First name, Last name, Email address, data submitted by user within the ticket
  • United States
Sentry.io

Application Error Tracking

 Application requests containing filtered PII
  • United States
Atlassian, Inc.

Project Management

 First name, Last name, Email address
  • United States
Zoom, Inc.

Communication service for video and audio chats

 First name, Last name, Email address
  • United States
Slack Technologies, Inc

Internal company communications

 First name, Last name, Email address, customer-provided data
  • United States
Google LLC

Google Workspace: Internal Document Storage and Company email for internal and external communication

 First name, Last name, Email address, data submitted by user within an email
  • EU
  • United States
Degreed, Inc.

Provider of the Degreed Platform

 Username, First name, Last name, Email address, (Other personal identification completed by Controller)
  • United States
Front

Email management service for communication with application customers

 First name, Last name, Email address, data submitted by user within an email
  • EU
Dropbox

Document storage and file transfer

 First name, Last name, Email address, any additional data submitted by user within a document
  • EU
Cloudflare

Content delivery, network and security services including DDoS protection

 IP Address, LearnUpon URLs (e.g. including search field data)
  • United States
FiveTran

Data retrieval and transfer provider for ingesting data from subprocessors and vendors to LearnUpon systems

 First name, Last name, Email address and other data uploaded as part of service usage, e.g. Zendesk support ticket data
  • Germany (EU)
Calendly

Used for the scheduling of appointments and meetings

 First name, Last name, Email address and Telephone number
  • United States
Asana, Inc.

Used to facilitate collaboration and progress tracking during implementation process (Enterprise licence only)

 First name, Last name, Email address
  • United States
Salesforce, Inc.

Customer Relationship Management service for communication with application customers

 First name, Last name, Email address, data submitted by user within an email
  • Germany (EU)
Snowflake

Data Warehousing of learning and analytical data, and application interaction data, as well as subprocessor and vendor data

 First name, last name, email address, data submitted by User to the interface, and/or browser information (including IP address)
  • EU
Azure†

AI Functionality

 Data input or uploaded by User
  • EU
Zencoder

Encoding of user uploaded video and audio content

 Data within media uploaded by user
  • Ireland (EU)
Rustici Software, LLC

ScormCloud: Testing of user uploaded data

 Data within content uploaded by User
  • United States
EasyGenerator†

Content Authoring tool

 Email address, First Name, Last Name, IP address, Phone Number
  • EU
Merge API, Inc.

iPaas solution for integration of LearnUpon LMS with customer platforms

 First name, Last name, Email address, customer-provided data fields
  • EU
Planhat AB

Customer Relationship Management service for communication with customers

 First name, Last Name, Email address, data submitted by user within an email
  • Ireland (EU)
Datadog

Observability platform for monitoring application, supporting infrastructure performance and logs

 Logs that may contain filtered personal data
  • Germany (EU)
Pendo

Product analytics, customer feedback and user messaging

 Email address, First Name, Last Name
  • EU
Go1*†

Content service provider

 Email address, First Name, Last Name
  • EU
  • United States
  • Australia
LearnUpon Sub-processors
LearnUpon, Inc.

Support and Customer Success activities

 Name, Email address, Telephone, Data submitted to Support or Success services
  • United States
LearnUpon d.o.o

Maintenance and development activities of the production application and underlying infrastructure

 Maintenance and development requests containing filtered PII
  • Serbia
Adjektiv Inc.

Integrated AI-content authoring functionality

 First name, Last name, Email address, content uploaded for the purposes of course generation
  • United States
LearnUpon PTY, LTD

Support and Customer Success activities

 Name, Email address, Telephone, Data submitted to Support or Success services
  • Australia

* Processing location is dependent upon the data residency location chosen by the Customer.

† Additional terms and conditions shall be applicable for Customers opting to utilize the services of these Subprocessors;
You may opt in, or out, of the use of this Subprocessor.