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Customer Education Touchpoint Template: Identify Gaps and Map Learning Opportunities

Mapping out customer learning experiences doesn’t have to be complicated.

To help you close gaps and deliver value at every stage of the customer lifecycle, we’ve developed a free template. It’s your guide for planning your education touchpoints—from identifying customer pain points to mapping content that attracts prospects, drives adoption, and strengthens retention and growth.

About the template

This template includes sections on:

  • Customer Education Objectives
  • Customer Signals
  • Education Actions
  • Success Metrics