Integrations & Partnerships
Automate training tasks and let data flow between your most-used systems.
Featured Story
Read how Gusto drives a measurable business impact by training its employees and partners using LearnUpon.
Templates & Tools
Templates
Optimize your learning strategy.
Tools
Build engaging training programs.
Featured Resource
How smart learning leaders get their organizations onboard.
Customer education is no longer just about onboarding—it’s a strategic lever for driving acquisition, adoption, retention, and expansion across the full customer lifecycle.
In this deep-dive panel discussion, Lindsay Thibeault and Chris LoDolce, SaaS Academy Advisors, Eric Mistry, Customer Success Manager + AI & Automation Transformation Lead at Zapier and writer of the Customer Education Bi-Weekly newsletter, and Frances Kleven, Senior Director of Core Customer Success at LearnUpon, explore how high-growth software companies are designing and scaling lifecycle-aligned education programs to fuel long-term customer success.
SaaS Academy Advisors
Lindsay co-founded SaaS Academy Advisors to help SaaS businesses build scalable, lifecycle-aligned education programs. Formerly leading HubSpot Academy globally, she drives learning strategies that transform customer adoption, retention, and engagement.
LearnUpon
Frances is LearnUpon’s Senior Director of Core Customer Experience, leading Customer Success and Implementation teams. With 15 years in tech and education, she helps organizations optimize onboarding and online learning programs.
Chris co-founded SaaS Academy Advisors to scale customer education as a strategic lever for growth. A founding member of HubSpot Academy, he built frameworks, grew a 30-person team, and shaped industry best practices for SaaS learning.
Zapier
Eric is Customer Success Manager and AI & Automation Transformation Lead at Zapier. He helps teams turn AI and automation into measurable results—making complex tools practical and impactful, with a few dad-jokes along the way.
Watch the experts from LearnUpon and Planhat delve into how customer learning drives adoption, which metrics matter, and how to use data for a personalized experience. Get actionable steps to reduce churn, boost adoption, and empower your success teams.