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Resources

eBooks

The Agentic
L&D Report

Explore how the top 12% are moving from admins to architects.

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Build a Customer Academy For the Customer Journey

Discover how to turn your product expertise into a scalable growth engine.

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How Marketing and Learning Drive Association Success

We surveyed over 100 association leaders to uncover how the most successful organizations align their teams

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The State of Learning and Development in 2025

We surveyed 600+ learning professionals to uncover the data and strategies shaping learning in 2025.

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Customer Education in 2025: The New Experience Era

Customer education has officially entered the spotlight. No longer a nice-to-have, it's now a core strategy

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Webinars

How to build a Smarter Customer Onboarding Program

Discover how organizations are connecting CRM and learning data to create better customer experiences.

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A First Look at LearnUpon’s Agentic Learning Platform

Discover how the LearnUpon Agentic Learning Platform is the future of workplace learning.

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How Associations are Reimagining the Member Journey

Learn how leading associations are using education as the foundation of the member journey

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How Real Businesses are Mastering Customer Onboarding

Learn how businesses replaced 1:1 training with automated, high-impact customer academies.

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How L&D Can Lead in the Human + AI Era

Create clarity & confidence in your L&D strategy with the right balance of human and AI.

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Customer Education Across the Lifecycle:

Learn how leading SaaS companies are using customer education to fuel the entire lifecycle.

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Templates & Tools

30-60-90 Days of a Customer Academy Template

A structured roadmap to get from platform setup to your first live course.

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Competency Framework Starter Kit

Support employees & drive better results for your organization with a free Competency Framework Starter Kit

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Customer Education Touchpoint Template

Map customer education touchpoints, surface gaps, and plan learning opportunities

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LMS Request for Proposal Toolkit

Streamline your LMS selection process with the Request for Proposal (RFP) Toolkit

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An L&D Manager's Definitive 30-60-90 Day Plan

Discover how to succeed in your role as an L&D Manager with this guide and customizable templates.

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