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How Salesforce Became the Trailblazer in Customer Education

Salesforce’s Trailhead program has become the gold standard in customer training with users proudly displaying their certifications on LinkedIn and in their resumes. But how did it become the top program in customer education?

Watch Heather Conklin, SVP & GM Trailhead, Salesforce, to discover how Salesforce became the industry leader in customer education, how the program has changed the company dynamics, and how the team is achieving their goal of democratizing education for the masses.

Watch this webinar to learn: 

  • How well-planned customer education can have a measurable impact on critical business metrics
  • Trailhead’s approach to maintaining the security and high standards of course content
  • How Salesforce nurtures the Trailhead community to enhance the success of its training strategy