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Building a Customer Education Program from Scratch

The business case for customer education is clear – it increases customer retention, reduces support costs, and increases engagement with your product. But where do you start if you don’t have a customer learning function in place at your organization already? 

In this Leadership session, we’ll be joined by Dee Kapila, Head of Customer Education at Miro. Dee will be sharing practical steps and strategies which you can use to build a customer education program from the ground up, to start making a positive impact at your organization today.

Watch this webinar to learn how to: 

  • Gain executive buy-in for a customer education function
  • Select tools and measurements that will enable you to scale
  • Build the organizational structure and roles of your team