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LearnUpon Connect '26

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Workshop

Acting on the Signals: Strategic Content Planning for Customer Growth

In this workshop, LearnUpon’s Frances Kleven and Jeff Resnick discuss shifting from slow, six-month content cycles to a more agile, signal-driven strategy. They explore moving beyond static “how-to” content to persona-specific learning journeys that address real-time user friction—and replacing vanity metrics like course completions with business outcomes such as product adoption, customer health, and net revenue retention.

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