We understand what cloud-based software companies need from a learning management system – because we are a cloud-based software company! From the beginning, our relationship with a similar company, KeyedIn Solutions, was built on what we share – similar products, values, and a trajectory that has brought us both rapid international growth. As two young companies, we’ve quickly established reputations by developing software that helps customers to achieve their goals. Because KeyedIn are experts in cloud-based software, they set the bar for a learning management system very high. The team sat through more than 30 demos in their search for a training platform that was as sophisticated yet simple as their own solutions. That search for a flexible, scalable and affordable LMS brought them to LearnUpon, where they’ve since learned to love our customer support. Here’s what every great software company should demand from a learning management system.
The KeyedIn story
KeyedIn was founded in 2011 by George and Lauri Klaus, business leaders who achieved enormous success with the sale of their previous venture, Epicor. KeyedIn was inspired by a belief in the power of cloud technology to help clients achieve unprecedented results. A leadership team with decades of experience in building and delivering value through enterprise solutions was appointed. The solutions they began to create were developed in the cloud and delivered through a Software-as-a-Service (SaaS) model. The company’s rapid growth has since been built on the recognition that businesses need solutions that are affordable, easy to implement, and quickly deliver a return on investment. That’s also what KeyedIn needed from a learning management system that was flexible enough to manage internal training and offer clients eLearning tools that added real value.
Choose an LMS vendor that makes the process easy
From the beginning, KeyedIn knew they wouldn’t settle for just any option. As B2B software experts, they were as rigorous in their search for a learning management system as their clients needed them to be. That search was exhaustive, taking in 30 product demos of varying quality. The demo itself became a useful tool for the selection team, delivering insights about LearnUpon’s LMS and culture that helped them to reach their decision. The demo also proved to be the start of the relationship they value today.
Shelly from KeyedIn says:
After such an exhaustive search, we were somewhat weary. But our experience with LearnUpon was different from the beginning. Our Account Manager was so pleasant and accommodating. And we loved what the demo revealed about the LMS. The interface looked like it would be really easy-to-use for our audience. And the great value price plan confirmed our decision.
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Choose an LMS that grows with you
Flexibility and scalability were essential criteria for KeyedIn. The learning management system they chose had to multitask: training staff and partners on core products – Projects, Signs, Manufacturing, and Konfigure – and providing eCommerce functionality. The LMS needed to work for them but also to represent them, adding value to partnerships by delivering tools their clients needed to be successful. Given KeyedIn’s culture of growth, it was essential that the LMS would make partners aware of other products that might interest them. Like all ambitious software companies, they needed an LMS that not only fit them today but would adapt to the business they were becoming.
We needed an LMS that could grow with us. We were already growing quickly and the learning management system needed to support that growth. There were specific features the LMS had to offer: multiple child portals, and a platform that was easy to brand, customize and white label. The platform also had to have an intuitive interface that was simple to use. From the start, cost was a real challenge. It was our first time in the market for an LMS so it had to deliver everything at a really reasonable price point. And that’s what we got! LearnUpon has also helped us to make big savings by reducing travel and labor expenses. The LMS has allowed us to deliver a much better customer experience. Our clients can now communicate with us about their training 365 days a year. We also know the financial value of excellent support. It’s saved us labor and resources that would otherwise impact the profitability of our programs.
Choose a company you like working with
While KeyedIn knew the LMS had to fit their specific requirements, they also wanted to choose a company that suited them in less obvious ways. LearnUpon easily won out in both from the demo onwards.
Our experience with the LearnUpon team has been so positive; it’s been a joy. Our Customer Success Manager Carrie has been a treat since day one! She’s understanding and demonstrates amazing customer service. Lisa in Customer Support gets right to the point and understands us so well. Just in case it’s not obvious, LearnUpon’s customer service is impeccable! Because they’re so great to work with, I look forward to chatting with them. Oh, and the LMS is pretty amazing too.
We love a good success story! We’re sure we’ll be hearing a lot more from KeyedIn very soon.
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