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Risk Factory reduced overheads by 60% and increased customer satisfaction

Risk Factory, an award-winning Information Security and Risk Management consultancy practice, specializes in helping organizations to “secure the human”. They’ve filled an essential gap in the market with their cybersecurity training, by offering clients an effective way to improve their workforce’s security awareness culture. And, by using LearnUpon to manage and deliver their courses, they’ve made significant cost savings for their business.

“We can manage everything in-house with LearnUpon which is a big win for us and, where appropriate, we can give our clients admin access to their portals. This has reduced our resource and support costs by 60%.”

Nick Roberts,

Director of Business Development, Risk Factory

Securing the human with online training

Risk Factory knows that organizations are stronger, and more trusted by their customers, when their information security is reliable. Yet so many organizations overlook educating their employees in security information best practices. Divulged passwords, clicks of compromised links, sensitive documents thrown in the trash – human error accounts for 70% of information security breaches. However, these risks can be significantly reduced when an organization invests in training.

Risk Factory wanted to fill this knowledge gap. Educating workforces on how to handle sensitive information is at the core of their business. With the help of an instructional designer, they developed a portfolio of information security eLearning SCORM courses. All they needed was an LMS that enabled them, and their clients, to effortlessly deploy this training.

Manage everything in one system

Prior to switching to LearnUpon, Risk Factory was using a third party provider’s own in-house LMS. However, it was cumbersome and expensive to make changes to content as they relied on the provider to complete these tasks. They quickly realized they needed a system they could manage themselves. Risk Factory’s new LMS had to:

  • Have an intuitive, easy-to-use UI, specifically for deploying course to their clients’ staff
  • Offer multiple Learning Portals that could branded for each of their clients
  • Allow them to quickly make changes to course content
  • Allow them to license out courses to their clients
  • Have robust reporting functionality so organizations could demonstrate their staff had received training to comply with GDPR, PCI DSS, and ISO 27100 legislation

LearnUpon ticked all of the boxes! The ability to manage everything in-house was a big win for them. Now they could give their clients admin access to their personalized Learning Portals, saving them support overheads. This benefit alone has reduced their resource costs by 60% and improved their customer satisfaction rates.

Demonstrable results

To ensure their clients are prepared before courses are deployed to employees, Risk Factory developed a checklist. This brought huge efficiencies, reduced errors, and made the whole process more efficient for them and, most importantly, their customers. Course completion rates are strong with Risk Factory’s clients being impressed with how well they’re performing. Mechanisms within the platform such as configurable email notifications and reports to identify non-completions, supported their clients in increasing the uptake of courses. 

Vitally for Risk Factory, they need to prove training has been successfully completed. So, an LMS that captures metrics was a must for them. In LearnUpon, surveys and quizzes did just that. This data can then be aggregated and used as a benchmark for next year’s training. This enables their clients to set targets that track improvements in their security awareness culture. A critical feature that offers each of their clients an easy way to demonstrate that they comply with legislation. And, that the cyber and information security culture within their workforce is improving too.