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mytaxi rolls out training to 10k+ drivers with LearnUpon LMS

LearnUpon Drives a Successful Launch for mytaxi’s Irish fleet

mytaxi rolls out training to 10k+ drivers within 5 weeks of implementing LearnUpon 

Popular taxi booking app Hailo waved cheerio to commuters this year, merging with Daimler subsidiary mytaxi to become Europe’s largest taxi e-hailing company. The app migration was one of the largest in European history, and in Ireland alone, 10K+ Hailo drivers needed to be prepped for the move and trained on the new app in time for mytaxi’s launch.

To get their drivers ready on time, Hailo turned to LearnUpon for a quick to setup and intuitive learning solution. The program took 5 weeks from inception to roll out, with that timeline taking Hailo from content design, course building, and testing, through to a successful launch to their 10k+ registered drivers.

“From the first demo we were impressed with LearnUpon and what it offers for mobile training. We needed a quick setup, easy access and a highly scalable solution - LearnUpon met all of our needs.”

Niall Carson, mytaxi

Critical Business Change - We Need Training Fast

Hailo’s merger with mytaxi created Europe’s largest taxi e-hailing company with 100,000 drivers in over 50 cities in 9 countries.

Combined, these two companies now operate as mytaxi, having sunset Hailo’s app and branding in favor of one, unified customer experience. Changing apps risked a learning curve for Hailo’s busy drivers.

While similar, the Hailo and mytaxi apps have crucial differences in their app imagery and driver workflows. On launch, Hailo Ireland needed to be confident their drivers could hit the ground running with mytaxi, carrying fares as normal and with no disruption to service.

Scaling up for a Successful Launch 

High stakes app migration? Need to train a large number of mobile users in a short amount of time? No problem!

Hailo got in touch with LearnUpon to discuss a strategy for driver training and found that LearnUpon’s ease of use, quick out of the box setup and highly scalable solution was a great match for their needs. They could also be confident that a Customer Success Specialist would be on hand to consult on their implementation plan, ensuring this would be achievable.

"As we were working on a short timeline, we loved the idea of customer success; working on a critical business challenge it was great to have someone there to help get the project off on the right track, and to provide advice and support as we built our programme and prepared for launch.”

Niall Carson, mytaxi

Training Created and Rolled Out for 10K+ Drivers in 5 weeks

As the training needed to look great on mobile, LearnUpon’s responsive design was a natural fit since all learning materials automatically size down for mobile view.

LearnUpon access via the cloud also made the training accessible anywhere, anytime for Hailo’s busy drivers. Hailo’s training team took just five weeks from their first orientation in LearnUpon to design and build their app migration training and roll this out to drivers in Ireland.

Flexible, scalable and offering world-class success and support, LearnUpon were the perfect training partner for Hailo’s app migration; meaning that when mytaxi launched in March, their drivers were prepped and ready to go!

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