How Maptek Successfully Leverages Salesforce with their LMS

Maptek has been at the forefront of innovative mining technology for over 35 years. When they decided to deliver asynchronous online training to their clients, they needed to partner with a reliable learning management system (LMS) to host courses for a global audience.

They wanted an LMS that could integrate easily with their Salesforce CRM to help track client progress and provide custom reports from customer training data.

After evaluating several LMS providers, they decided to partner with LearnUpon. Through working with their dedicated Customer Success Specialist and experiencing tangible results, they plan to expand the number of available online courses to provide robust training options for their customers.

“We chose LearnUpon because it integrates with Salesforce smoothly with minimal internal developer requirements.”

Chris Johnson, Maptek

Delivering client training online

Maptek wanted a training solution that allowed their customers to view video-based training at a time that was convenient for them. With customers all over the globe, some in remote locations, Maptek knew they needed a reliable cloud-based LMS that supported use in multiple countries.

As clients already had access to a Salesforce community, the ability to easily integrate with Salesforce was a key requirement in Maptek’s LMS search.

Specifically, they needed this integration to interface with the existing Salesforce community, and allow them to generate reports on enrollments, course progress, and completions. Having access to this invaluable data within Salesforce would enable them to measure the true success of their customer product training efforts.

The search for a seamless and affordable Salesforce integration limited their choice of suitable LMS providers. Several LMSs offered varying levels of integration, but most either did not integrate seamlessly or were cost-prohibitive.

They chose LearnUpon because it integrated with Salesforce smoothly, which required minimal assistance from their internal Salesforce development team.

In addition to the Salesforce integration, localization and robust control over configuring and branding the learner interface were features that appealed to them. They were also impressed with how engaged and responsive the Sales and Customer Support teams were during their trial period.

Set up for success

Thanks to their dedicated Customer Support Specialist (CSS), Maptek was up-and-running quickly. Their CSS worked with them to find the best configuration within the LMS to ensure an intuitive learning workflow for their clients.

Using LearnUpon's single sign-on (SSO) feature and Salesforce’s customer community set-up, Maptek customers were able to purchase and access courses with their existing Salesforce login. As Maptek prepares to launch courses in multiple languages, they are excited by the potential to tailor courses to meet customer needs, such as courses in Spanish.

LearnUpon continues to work with Maptek to enhance their customers’ learning experience and allow them to expand their product offerings. The Salesforce reports transform easily to dashboards where data is communicated to their global team. Sharing information helps Maptek improve courses so they can provide the best customer learning experience possible.

The biggest benefit for them has been the access to 24-hour support and their relationship with a dedicated Customer Success Specialist. Maptek believes LearnUpon’s customer service helps them stand out from other LMSs. Maptek is currently working with their CSS to expand their course offerings and maximize the results of their client training.

“I think it's really great that LearnUpon provides us with a dedicated Customer Success Specialist so we can talk to a live person and work through any issues and brainstorm solutions. Our CSS was instrumental in helping us get set up. I think that's so important because not all LMSs offer that. LearnUpon really goes the extra mile for their customers.”

Chris Johnson, Maptek

 

 

 

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