Building a Reliable Training Machine for Onboarding
Training is a key part of onboarding new hires. But is your onboarding process protected against unforeseen circumstances? If you’re relying on managers or trainers to ensure onboarding gets done then what do you do when the unexpected happens? If they’re out of the office due to illness or holidays your new hire is left to their own devices with no direction on what they need to do.
Creating a reliable training process for onboarding new hires prevents against this. In this post, we’ll show you exactly how you can build a reliable training track to successfully onboard new employees.
Importance of onboarding training
As mentioned in a previous post, training during the onboarding process is integral to getting a new hire up and running as soon as possible. This covers many different areas from systems to processes, to culture and socialization. Everyone feels a certain amount of uncertainty stepping into a new role. And that’s natural. Reducing this uncertain feeling as early as possible makes it easier for new hires to assimilate and start adding value.
With all the effort that you put into finding the right talent, you’ll want to ensure their introduction is a positive and welcoming experience. After all, orientation and onboarding affect the longevity of their time working with your organization. Your focus on training is also being placed under the microscope too. A proactive approach to training in the early stages emphasizes the role it has to play in the company culture.
This post has 3 simple actions to create an onboarding training machine that:
- Is efficient.
- Is self-sufficient.
- Highlights any problems.
First things first, It’s week 1. How will your new hire gain access to their training?
How do employees access the LMS?
There’s a lot of ways to give someone access to your LMS. You can manually add them by creating a profile. You can invite them via email. Or you can set them up automatically. The latter being the most reliable! What if all the LMS admins are away at a conference, or sick or on holidays together in Antigua? Plan for this unusual situation and automate access to the LMS.
Option 1: Connecting your LMS with your HR system
Connecting these two systems means that when the employee’s record is created in the HR system it automatically triggers the creation of their profile in the LMS. Simple. This way, no one will forget to grant them access to the LMS! And they won’t have to wait to begin their training.
The HR system and the LMS will synchronize too so that records are kept up to date. Result:
- The new employee has a learner profile from day one.
- They’ll get an email invitation to access the LMS.
- Records are kept up to date automatically.
Option 2: Access the LMS with Single sign-on
Let’s use an analogy to explain SSO.
The new hire is given a ticket to an amusement park. When they walk through the main gate a wristband is placed on their arm. This allows them to enter into all of the rides or amusements in the park. They can leave and get back in again to any of the rides with the wristband. In this analogy, the LMS is one of the amusements in the park. It sits alongside all the other systems the employee needs to have access to. The wristband, the master credential, gives them access to other systems.
It’s convenient for them, with no need for an individual username and password to access each system. And it’s intuitive because access is gained by clicking a button. This button can be placed in your HR system, on an intranet dashboard, or if your organization uses Google apps, it’s featured in your list of connected apps.
All you need to do is point the new employee in the right direction and they’re in. The first time they click the button their profile is created!
How are employees enrolled in onboarding courses?
Don’t leave the enrolment process for onboarding to chance. Automate the process in advance of the employee even joining. This way you’ll never have a situation where a new hire has access to the LMS, but no courses to take!
All employees have to complete some common training courses, such as health and safety. You can set the LMS up so that all employees get placed in a “compulsory training group” so they can find those courses they need to complete on their learner dashboard.
What about role specific courses? The process is the same. Use the group functionality to enroll employees in specific courses by team or department. The best example of this is to create a new hires group, enroll a group called “New Hires” with courses that every new hire needs to take during their onboarding period.
They’ll receive notifications to take the course and even reminders which are super useful, the first few weeks of a new job can be busy.
How to identify poor progress?
In large organizations, there’s a lot of people to manage. You may not be in direct contact with each new hire but as the person ensuring training is done you’ll want to track everyone’s progress.
You can do this easily by filtering reports to see how new hires are doing. You’ll see straight away if some have not launched their courses or haven’t made much progress. A quick reminder to their line manager or directly to them can get them back on track with their onboarding training.
A great way to save time is to set up a scheduled report that you receive every week. It can also be automatically sent to the new hire’s line manager or head of a department. At a glance, you can check in on their progress so far. And you’re preventing your own schedule getting in the way.
Managers love the ability to have this information come to them so that they can identify potential issues before being blindsided by them. Automating this makes your process even more resilient against disruption.
An onboarding machine
A little effort at the start can reap rewards in the future. Thinking about how you want your training to run can result in an automated, resilient and time-saving onboarding process for new hires. This helps you keep talent engaged and supports them in getting to a point where they can shine within their new role, sooner.